1. Purchase Guide

Step 1: Choose the right eSIM/SIM product

  • Visit the website: Simpm.vn

  • Choose the country you are traveling to (for example: Europe eSIM, France eSIM, Germany eSIM…)

  • Select the data package or number of days you need.

  • Read the information carefully:

    • Number of days of use

    • Data allowance

    • Supported countries

    • Device requirements (eSIM supported, unlocked)

Step 2: Check your device

  • Check whether your phone supports eSIM.

  • Make sure the device is not carrier-locked (locked).

  • If you are not sure, use the Compatibility Check feature on the website.

Step 3: Add to cart

  • Click “Buy now” or “Add to cart”.

  • Enter the information:

    • Email address to receive the eSIM QR code

    • Phone number for support if needed

Step 4: Confirm your order

  • Double-check the plan, data allowance, and number of use days.

  • Click Confirm payment.

2. Payment Guide

SimPM supports many fast and secure payment methods.

2.1. Payment by bank transfer

  • Customers transfer according to the information displayed after placing the order.

  • The transfer content should be entered as instructed (e.g. Name + Phone number).

  • The order will be processed immediately after the transfer is received.

2.2. Payment via e-wallet (MoMo, ZaloPay…)

  • Scan the QR code to pay directly on screen.

  • Payment successful → The system will automatically confirm the order.

2.3. Payment by international card (Visa/MasterCard)

(Applied if supported on the website)

2.4. COD payment (when buying a physical SIM)

  • Not applicable for eSIM.

  • Physical SIMs are delivered in 1–3 days depending on the local area.

3. Receive your product after payment

For eSIM

  • After successful payment, the customer will receive the eSIM QR code qua email trong 5–10 minutes.

  • The email includes:

    • QR code

    • Installation instructions

    • Usage notes

    • Support contact information

For physical SIM

  • Delivered via shipping provider (1–3 days).

  • Check the package and activate it according to the instructions included with the SIM.

4. Important notes

  • Do not install the eSIM before your travel date → to avoid incorrect usage-day calculation.

  • You need Wi-Fi connection to scan the QR code for activation.

  • The email must be entered correctly to receive the eSIM code.

  • If you cannot find the email, please check Spam/Promotions.

  • The QR code can only be used 1 time, and must not be shared externally.

5. Customer support

If you have any issues with payment or eSIM activation, please contact: